Terms and how we work.
No surprises. These terms are written into every quotation, so you know them before you pay anything. The signed quotation is the binding document.
What every quotation includes.
You own your accounts
Your domain and hosting are registered in your name from day one, even when we manage them for you.
You own the finished work
Websites and stores are yours, including design and content, once the final payment is made. For custom apps and systems we deliver the running system. The reusable core we build on stays with us and is licensed to you for your project. Source code is available as a separate option.
Clear payments
Smaller projects: 50% deposit to start, 50% on delivery. Larger projects are split by milestone. The quotation states which applies. We accept Mobile Money and bank transfer, with a receipt every time.
30 days of free fixes
After launch we fix anything that doesn’t work as the quotation described. New features are priced separately. Ongoing support plans are available.
Defined revisions
Two rounds of changes per milestone are included. Extra work is priced at a stated rate before we start it.
If plans change
The deposit is non-refundable once work has started. If either side cancels part-way, you pay for the work completed and receive it.
How we work.
The habits behind every project, so the result is easy to check, hand over and maintain.
Version control
Every project is kept in version control, so each change is recorded and can be undone.
Review before launch
You get a staging link to review the work before it goes live.
Pre-launch checklist
We test forms, mobile layout, speed and payments before launch.
Handover document
You receive a short document with your accounts and how to update the site yourself.
Changes in writing
Anything outside the quotation is agreed and priced in writing before we start it.
Replies within one working day
We reply to every message within one working day.
Tell us what you need.
Describe the project and we’ll reply with questions or a written quotation within one working day.